Concierge, Valet, and Guest Services at Caesars Windsor

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Valet and Self-Parking Logistics

Arriving by car in downtown Windsor is straightforward if you know where your vehicle needs to go. The property offers two primary parking options depending on your preference and room tier.

If you prefer self-parking, the attached six-floor garage offers free 24-hour parking for all visitors. The entrance is located at 257 Glengarry Avenue, providing direct, covered access into the property without walking outside. This is often the quickest way to unpack if you are staying in the Forum Tower.

For valet parking, drive to the main entrance booth at 136 McDougall Street, accessed via Riverside Drive East or Pitt Street East. Valet service operates 24 hours a day. Valet rates vary for registered hotel guests depending on the day of the week and show schedules. Visitors not staying overnight pay standard daily rates, which increase on weekends and show days. Valet is complimentary for Caesars Rewards members at the Diamond and Seven Stars tiers.

If you travel in an oversized vehicle or RV, standard garage clearances will not accommodate your rig. You must arrange specialized parking through the Concierge Desk upon arrival.

The Concierge Desk and What It Can Handle

The Concierge Desk can be reached directly at 1-519-258-7878. As an innkeeper, I appreciate a competent desk that solves quiet logistical headaches behind the scenes.

The concierge handles daily requests including local directions, taxi arrangements, oversized vehicle parking coordination, and assistance with show night logistics. If you need help verifying border crossing rules before driving back into Michigan, or require assistance finding off-property services in downtown Windsor, the concierge is your primary contact.

It is worth noting that while the resort operates a dedicated World Series of Poker room and extensive gaming floors, casino entry strictly requires guests to be 19 years of age or older with valid government photo ID. Minors are not permitted on the gaming floor, and the concierge desk cannot override provincial gaming regulations established by the Alcohol and Gaming Commission of Ontario.

What Is Unverified or Not Published

A good review highlights what a property does not state publicly alongside what it does. Some details regarding guest transit and daily services remain unpublished by the resort's official pages:

• Airport and Border Shuttles: The resort does not publish details regarding dedicated airport or border shuttle services. Guests must arrange private taxis, rideshares, or personal vehicles.
• Baggage Holding Hours: While standard guesthouse practice includes storing luggage before check-in or after check-out, the property does not list explicit public hours or fee policies for baggage hold services.
• In-Room Printing & Business Services: Dedicated business center hours and copy services are not detailed on official fact sheets.

Before packing, review our guest checklist to confirm what documents and details you should verify prior to check-in.

Making the Most of Desk Services

Large resorts move quickly, particularly on concert nights when thousands of patrons arrive for a performance. To get the best assistance from guest services, call or visit during off-peak hours—typically mid-morning or early afternoon—rather than during the heavy 4:00 PM check-in rush.

If you hold tier status through Caesars Rewards, mention it when speaking with valet or guest services, as certain line privileges or parking waivers apply automatically to higher tiers. When you are ready to plan your trip and reserve a room, submit an enquiry through our room request desk to review current options for your dates.