The Guest Checklist: What to Confirm Before, During, and After Your Stay

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Before You Depart: Border, Age, and Ticket Essentials

A little preparation before setting out saves significant time at the front desk and at border control. Whether traveling across Ontario or arriving from Michigan, ensure these core details are verified before packing your car.

1. Confirm government photo ID for everyone in your party: The casino floor requires guests to be 19 years of age or older with valid government photo ID. Underage minors cannot set foot on the gaming floor. If you are crossing from Michigan, ensure passport books, passport cards, or enhanced driver's licences are current for every traveler. You can review border details on our guide to Windsor and the bridge.
2. Verify your tower assignment and bed layout: Caesars Windsor operates two distinct towers—the 389-room Forum Tower (opened in 1998) and the 369-room Augustus Tower (opened in 2008). Ensure your booking confirmation explicitly states your preferred tower and whether you have requested a single King or two Queen beds. If you need assistance selecting a wing, review our comparison of Forum vs Augustus.
3. Secure show tickets before arrival: If your stay coincides with a concert at The Colosseum, double-check that your event tickets are saved to your phone or printed. The 5,000-seat venue draws heavy crowds to the lobby on performance nights, making showtime a poor moment to sort out ticket account log-ins.
4. Confirm parking plans and valet expectations: Self-parking is free 24 hours a day in the attached six-floor garage at 257 Glengarry Avenue. If you prefer valet at 136 McDougall Street, note that valet parking rates vary by day and hotel guest status.

At the Front Desk: Smooth Arrival and Key Handover

The main reception area processes high guest volumes, particularly around the standard check-in window and prior to evening concerts. A systematic approach at the counter ensures your room parameters match your booking request.

1. Present ID and credit card promptly: Have your physical government photo ID and payment card ready in hand. If anyone in your party appears under 30, venue practice permits security or desk staff to request identification.
2. Re-confirm room placement and quiet preferences: Ask the agent to confirm whether your room faces the Detroit River skyline or the city side. If light sleeping is a concern, request a room located away from elevator banks and high-traffic ice machine alcoves. Further detail on layout options can be found in our overview of rooms.
3. Clarify property billing and hold policies: Ask for a clear breakdown of incidental holds placed on your payment card and confirm how parking charges or room charges from on-site dining outlets will be processed at checkout.
4. Request key card count and elevator access details: Verify that you have received enough room keys for your group and ask which elevator bank serves your assigned floor level.

Inside the Room: The Initial Five-Minute Inspection

In my guesthouse, I encourage guests to run a quick preliminary check the moment they unlock their door. Identifying an issue immediately allows staff to resolve it or reassign your room before you unpack.

1. Test the door lock and latch: Close the door firmly behind you and ensure the electronic deadbolt and safety latch engage smoothly without sticking.
2. Inspect climate controls and lighting: Turn on the heating or air conditioning unit to verify airflow and thermostat responsiveness. Flip bedhead lamps and bathroom switches to catch burned-out bulbs early.
3. Check plumbing and hot water supply: Run the bathroom sink faucet and shower to confirm adequate water pressure and prompt hot water delivery. Ensure the toilet flushes cleanly and drains properly.
4. Verify cleanliness and linens: Strip back the top duvet to inspect sheets and pillowcases for fresh, crisp laundering. Inspect the bathroom counter, tub, and towel racks to ensure full housekeeping preparation.
5. Test in-room electronics and safe: Turn on the television to check remote operation, examine the in-room safe functionality, and ensure power outlets near the desk and nightstands are functioning.

During Your Stay: Housekeeping and Front Desk Communication

A large resort handles hundreds of room turnovers daily. Managing your daily service needs efficiently requires clear communication with the front desk and floor staff.

1. Establish towel and amenity needs early: If your party requires additional bath sheets, extra pillows, or extra toiletries, request them through housekeeping and the front desk during morning hours rather than late in the evening.
2. Use the Do Not Disturb sign deliberately: If you plan an afternoon nap or an extended lie-in, keep the privacy sign displayed clearly on the exterior door handle to avoid unexpected service calls.
3. Inquire about off-peak pool and fitness access: Hotel guests enjoy complimentary access to the second-floor indoor pool, whirlpool, fitness centre, and sauna in the Forum Tower. Ask the desk for current opening hours to visit during quieter mid-day slots.

Before Checkout: Departing Without Delays

When it is time to leave, a brief final walkthrough prevents lost items and unexpected billing disputes after you depart.

1. Perform a complete drawer and closet sweep: Open every dresser drawer, check nightstand shelves, inspect the closet interior, and look under the bed frame for forgotten phone chargers or footwear.
2. Empty the in-room safe: Open the safe door completely, reach inside to feel the back corners, and leave the safe door wide open for the next guest.
3. Review your folio balance: Check your room tab on the television interface or request a printed copy at reception to verify that all restaurant, lounge, or parking charges are accurate before settling your bill.
4. Return physical room keys: Hand your key cards back to reception or drop them in designated express checkout boxes near the main exit corridors. Direct room reservations and current calendar details remain available via the official Caesars Windsor portal.