Practical Answers for Hotel Guests
Frequently Asked Questions About Staying at Caesars Windsor
Planning a stay at a 758-room casino hotel involves practical logistics that standard booking portals rarely explain clearly. Below are direct answers regarding age policies, tower distinctions, parking arrangements, morning dining options, pool rules, and border crossings from Michigan.
Front page · FAQ
Navigating the Property and Booking Logistics
When booking a room at Caesars Windsor, guests frequently encounter questions regarding age verification, parking garage entrances, tower layouts, and how to request specific room categories. Operating as a large border resort owned by the Ontario Lottery and Gaming Corporation (OLG) and managed by Caesars Entertainment Windsor Limited, the complex adheres to strict provincial guidelines alongside standard hotel policies.
Understanding these practical details before your journey across the border or along Highway 401 prevents unwanted delays at check-in or when navigating the gaming floor. For room allocations, dates, and layout enquiries, you can also review room categories or submit a direct enquiry to our desk.
Border Logistics and Show Planning
Visitors arriving from Michigan should note that the resort sits directly on Riverside Drive East, approximately 0.6 miles or an 11-minute walk from the Detroit-Windsor Tunnel exit. The Gordie Howe International Bridge opened to traffic on 27 July 2026, offering an additional river-crossing route alongside the Detroit-Windsor Tunnel. Proper identification, such as a valid passport or NEXUS card, is mandatory for all border inspections.
If your stay coincides with a performance at The Colosseum, keep in mind that the 5,000-seat theatre draws heavy traffic to the parking garage and valet stands on show nights. Advance planning for check-in and evening dining ensures a comfortable transition from your room to the theatre.
What is the age requirement to stay at the hotel and enter the casino floor?
In Ontario, the minimum age to enter the gaming floor is 19. Security personnel verify government-issued photo ID at all casino entry points. Anyone appearing under 30 is subject to ID verification, and guests aged 21 or younger must present two forms of identification. Minors under 19 are strictly prohibited from entering the gaming floor.
How do the Forum Tower and Augustus Tower differ?
The property features 758 total guest rooms split across two distinct towers. The Forum Tower opened in 1998 and houses 389 rooms, the indoor pool, whirlpool, fitness centre, and the spa. The Augustus Tower opened in 2008 with 369 rooms, featuring larger standard layouts starting at 402 square feet. For a complete breakdown of room categories, consult our guide to <a href="/towers">Forum vs Augustus</a> towers.
What are the parking arrangements and valet fees?
Registered hotel guests receive free 24-hour self-parking in the attached six-floor garage located at 257 Glengarry Avenue. Valet service is accessible from 136 McDougall Street. Valet is complimentary for Seven Stars and Diamond loyalty members.
Where can guests get breakfast on the property?
Morning dining options on-site include Café 377, which offers counter-service breakfast and lunch items, and a 24-hour Tim Hortons located on the main floor of the Forum Tower. Additional details on morning dining schedules can be found on our <a href="/breakfast-and-room-service">breakfast and room service</a> page.
What amenities are included with the indoor pool and fitness centre?
The indoor pool and whirlpool are situated on the second floor of the Forum Tower, featuring floor-to-ceiling windows with views of the Detroit skyline. Registered hotel guests receive complimentary access to the pool, whirlpool, fitness centre, and sauna.
Are pets permitted, and what accessibility features exist?
The resort does not publish a formal pet policy or detailed room-by-room accessibility specification in its primary fact sheets. Guests requiring accessible accommodations or service animal arrangements should specify these needs when submitting a stay request.
What border documentation is required when traveling from Michigan?
All travellers crossing between Michigan and Windsor must carry valid border-crossing identification, such as a passport, passport card, or NEXUS card. Drivers can cross via the Detroit-Windsor Tunnel or the Gordie Howe International Bridge, which opened on 27 July 2026. Read more on our <a href="/windsor-and-the-bridge">Windsor and the bridge</a> guide.
How do shows at The Colosseum work for hotel guests?
The Colosseum seats 5,000 guests, with no seat further than 225 feet from the stage. Show tickets are sold separately via the official resort site or Ticketmaster. Hotel guests attending a concert should allow extra time for valet drop-off and front desk check-in on performance days.
How does the room enquiry service work on this website?
When you submit an enquiry through our desk, your requested dates, guest count, and tower preferences are submitted to verify live room availability and published rates. Confirmation details and rates are returned directly to you by email. This site never requests or collects payment card information.
What dining and nightlife options operate inside the resort?
On-site dining includes Neros Steakhouse, Spago Trattoria, Johnny Rockets, Café 377, Legends Sports Bar, The House Sports Lounge, Market Buffet, and a 24-hour Tim Hortons. Note that Ariius nightclub relocated out of the resort to downtown Windsor in January 2026 and no longer operates inside the hotel.
How does the Caesars Rewards loyalty programme apply to hotel stays?
Guests can earn and redeem tier points during their stay according to the rules established by Caesars Entertainment. Tier benefits and current program updates are managed directly through the official site at <a href="https://www.caesars.com/caesars-windsor" rel="nofollow">caesars.com/caesars-windsor</a>.
Who owns and operates Caesars Windsor?
The property is owned by the Ontario Lottery and Gaming Corporation (OLG), an agency of the Government of Ontario. It is operated by Caesars Entertainment Windsor Limited under an operating agreement that was renewed in May 2025 for a 20-year term starting in 2026.
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